A performance-driven incentive-based approach for successful service delivery
Fachrunnisa O.
Abstract
This paper proposes an appropriate incentive scheme design for service delivery systems to ensure service deliverability. We use proactive continuous performance monitoring to provide qualitative observations and data on how well services are being provided and whether desired service outcomes are being achieved as a result of interaction between two parties (service provider and service requester). The paper provides a general framework for analyzing the effectiveness of incentive and proactive continuous monitoring in ensuring successful service delivery. The objective of the incentive is to motivate the service provider to deliver service as agreed to by both parties. We show the robustness of the framework by running several simulations under various conditions. It is shown that proactive continuous monitoring and incentive are essential for increasing performance which will result in successful service delivery. © 2011 IEEE.
To share or not to share: An analysis of incentives to contribute in collaborative file sharing environments
Ranganathan K.
Using a model-driven transformational approach and service-oriented architecture for service delivery management
Bishop P., Chao T., Dhoolia P., Jain P., Jaluka R., Kumaran S., Ludwig H., Moyer A., Nigam A., Bishop P., Chao T., Dhoolia P., Jain P., Jaluka R., Kumaran S., Ludwig H., Moyer A., Nigam A.
Trust in the balance: How managers integrate trust-building and task control
Long C.P., Sitkin S.B., Long C.P., Sitkin S.B., Long C.P., Sitkin S.B., Long C.P., Sitkin S.B.
Modeling and mining of dynamic trust in complex service-oriented systems
Dustdar S., Schall D., Skopik F., Dustdar S., Schall D., Skopik F.
Building trust through governance: Lessons from tri-sector partnerships in the extractive industries
Sullivan R., Sullivan R., Sullivan R.
The use of rewards to increase and decrease trust: Mediating processes and differential effects
Dirks K.T., Ferrin D.L., Dirks K.T., Ferrin D.L.
I trust you, I trust you not: A longitudinal study of control mechanisms in incentive contracts
Badenfelt U.
E-commerce: The roles of trust, security, and type of e-commerce involvement
Harrington S.J., Ruppel C., Underwood-Queen L., Harrington S.J., Ruppel C., Underwood-Queen L.
Trust and Reputation for Service-Oriented Environments: Technologies for Building Business Intelligence and Consumer Confidence
Chang E., Dillon T., Hussain F.K., Chang E., Dillon T., Hussain F.K., Chang E., Dillon T., Hussain F.K., Chang E., Dillon T., Hussain F.K., Chang E., Dillon T., Hussain F.K., Chang E., Dillon T., Hussain F.K., Chang E., Dillon T., Hussain F.K.
The effect of trust in product chains in a Digital Business Ecosystem
Giannoutakis K.N., Petrou M., Giannoutakis K.N., Petrou M.
Fachrunnisa O.
International Journal of Networking and Virtual Organisations
